Company: GXO
Role: General Manager
My role is to oversee all warehouse operations, including inventory control, staff management, and process optimisation. Ensure compliance with safety standards, manage budgets, and drive efficiency through technology and continuous improvement. I am responsible for meeting KPIs on productivity, accuracy, and cost-effectiveness. The role of General Manager at GXO offers the opportunity to combine strategic leadership with operational excellence. I enjoy working in environments where efficiency, accuracy, and teamwork are critical to success. This role allows me to take ownership of end-to-end warehouse operations, from inventory control and resource planning to staff development and process improvement. I’m particularly motivated by the challenge of optimising workflows, implementing technology driven solutions, and driving continuous improvement to meet KPIs. Leading a team to deliver high performance while ensuring safety and compliance is something I take pride in. The chance to make a measurable impact on cost effectiveness, customer satisfaction, and overall supply chain performance is what excites me most about this role.
I found my current role through GXO’s internal careers hub. I originally joined the industry through an internship and then progressed to a contract logistics graduate scheme. I studied History & Geography (BA Joint Honours) at the University of Birmingham, graduating in 2013. What drw me to logistics was that I’ve always been fascinated by how the world connects, and geography sparked that interest, especially the way international supply chains fit together like a giant puzzle. Alongside that, I’ve always been comfortable with numbers, which gave me a solid foundation for understanding the analytical side of logistics. I’ve worked in retail and farming, which taught me adaptability and the importance of efficient operations in very different settings. I’ve always enjoyed being part of a team, much like in sports, where everyone plays their role to achieve a common goal. Those experiences showed me I thrive in fast moving, collaborative environments where every day brings a new challenge. That’s why logistics feels like the perfect fit for me.
The best part of my role is the pace and variety. No two days are the same, you’re solving problems, keeping things moving, and working with a great team. It’s busy, but that’s what makes it fun. My career highlight has been winning the UK National Managers People Award in 2021; it was a proud and humbling moment. I earned it by demonstrating drive and commitment as an Operations Manager, successfully balancing my daily responsibilities with LSS project work that delivered significant efficiencies.