Client Manager
Advertising date:
August 8, 2022
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Client Manager

Job Purpose/ Summary Manage and develop the overall business relationship and performance across the entire customer supply chain of the account portfolio, covering the whole range of Maersk products   Key Responsibilities Client Strategy and planning: -Manage and develop the relationship with the contractual customer in line with Maersk/global strategy and Value Proposition -Develop local value proposition to be included on the global tender -Develop global/local business plan for increasing overall supply chain share of wallet and position Logistic & Services products -Grow local presence across products through new opportunities -Define the local value proposition and work closely with local product organization to grow and deliver revenue growth Responsible for Customer Satisfaction - support the overall customer experience and support global value proposition Upsell and cross-sell new products to existing Maersk ocean customers Deliver client profitability as per budget Ensure successful tender process, business onboarding and contract compliance. Ensure Salesforce is updated accurately and on time to reflect the correct status with the customer at any given time Customer Relationship – map and navigate the network of contacts within the customer, to ensure we deal with the right people at the right time to deliver short and long-term success   Required Experience & Skills Consultative selling is preferred Shipping/Logistics expertise Supply chain expertise is preferred High-level product understanding including how it solves different customer pains Strategic influencing – stakeholder management and influencing Negotiation skills Ability to connect internally and externally, build team and customer rapport
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