Customer Service Assistant
Here at Eddie Stobart, we take pride in delivering a first-class logistics operation right across the UK. From our transport network, to our warehousing operation, our colleagues all work together to achieve the same aim, to deliver for our customers. With our operation running 24 hours a day, 7 days a week it really is an exciting place to be, packed with opportunities to grow and develop and take your career to the next level.
We have an exciting opportunity for a Customer Service Assistant to come and join our Truckstop Team based in Rugby.
What do we look for in a Customer Service Assistant?
Ensure that customers are greeted and always treated in a friendly and polite manner
Ensure that service given to customer is efficient and accurate at all times
Assist customers with their enquiries to the satisfaction of the Company
Check for customer satisfaction regarding meals, Truck wash, motel etc.
Deal promptly and effectively with customer complaints, ensuring that all such matters are resolved to the satisfaction of the customer
Ensure that serious/unresolved customer complaints are promptly reported to line management
Ensure that complete Company uniform is always worn whilst on duty and that the Company dress code is fully adhered to
Ensure the shop is always fully stocked and merchandised to Company guidelines
Be fully aware of all Company promotions prior to promotion commencing
Actively take part in the suggestive selling of Company goods/promotions to the benefit of the Company
Ensure the correct handling/proportioning of Company stock/property to avoid excessive wastage
To ensure matters regarding health and safety to self and other individuals are fully understood and taken seriously
Be aware of and report potential health and safety hazards
Operate the till in accordance with company policy and procedures