Role Purpose

To co-ordinate all multi-mode transport operations (Road/Air/Ocean) and ensure relevant legislation is adhered to.

Support the development of processes to execute operational activities and demonstrate control over carriers utilised ensuring service quality.

Work closely with all stakeholders to ensure that DHL provides the Customer with a best in class supply chain solutions through the use of mutually agreed carriers.

Ensure timely and accurate resolution of customer queries, ensuring that relevant system integrity is maintained at all times.

Act as a first point of contact for Customer, Carrier and Supplier queries - communicating via telephone and email.

Working in accordance with relevant SOP's the role will support the delivery of key contract KPI's (e.g. milestone performance and OTD).

What we are looking for

Experience working within an LLP environment and multi modal transport operations (Road, Air & Sea) desirable.

A good degree of computer literacy, with a comprehensive working knowledge of Excel, PowerPoint and Word

Excellent communication skills (at all levels) – good listener and effective in communicating ideas to support the development of good Customer relationships

Willingness to learn with an ability to demonstrate logical thinking

Strong and effective organising, planning and process work methods