ROC Operations Manager

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ROC Operations Manager

Location:
Bristol

Salary:
£47,680 - 55,900

Date Posted:
April 2024

Program start date:
April 2024

Job Family:
engineering

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Your new role

National Highways are looking for an experienced Operations Manager to join our team in Bristol. As part of the role, you’ll proactively lead the Regional Operations Centre (ROC) ensuring the South West strategic road network is performing optimally.

The role, based in the ROC is a safety critical role, taking accountability for the resolution of incidents on the network whilst managing resources and stakeholders resulting in providing the best possible customer experience.

This is a 24/7 role, with a team of Operations Managers working a shift pattern so you will need to live within 1 hour commute of the ROC.

What you’ll be leading on

24/7 operational leadership providing strategic direction and coordination of resources to minimise the impact of planned and unplanned events on customers and stakeholders
Proactively managing the region’s network performance against agreed targets and performance indicators and take action to mitigate known risks including planned events and severe weather
Acting as National Highways Tactical Commander during critical incidents, making sure plans are in place and actions taken to ensure effective and safe resolution of network issues, proactively informing and assuring senior management as required
Building effective partnerships and relationships with key internal and external stakeholders (e.g. regional emergency services) to enable the ROC to be more effective in operating alongside stakeholders
Line managing a team of control room operators and taking responsibility for their performance and continued development
Taking ownership of projects which impact on the performance of the ROC and wider business

To be Successful

Experience of leading a safety critical and customer focused operational environment
Experience of making and taking accountability for time critical decisions, balancing safety, customer needs and operational challenges
Operationally competent in incident and crisis management
Experience of leading and managing high performing teams, with a proven record of driving best practice and continuous improvement, including embedding safety across all areas of responsibility.
Experience of building and maintaining relationships with stakeholders, third party contractors and external supply chain
Be able to demonstrate role model behaviours, high standards and excellent communication skills

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

Want to know more?

To request a copy of the role profile, please contact hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting reference number #5046

ABOUT US

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and blended working between base location/home
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly – offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)

And finally

We reserve the right to close before the advertisement expires

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