
Craig Allen – Indurent
Company: Indurent
Role: Estate Manager
I am the Estate Manager for Indurent’s Heywood Distribution Park. Having worked in retail throughout my life, I began exploring other careers that would align with my experience and skill set. I was contacted by a recruiter who was looking to fill a role at Heywood Distribution Park, a well-known hub for logistics businesses, located in the heart of Greater Manchester. Having never visited the park, I decided to take a look and request more details about the position. I was pleasantly surprised by the presentation of the park’s common areas. The care taken to maintain a clean, safe, and welcoming environment was evident, and I immediately felt that this was a place I would like to work and contribute to the development of.
hroughout my career in retail, I developed strong customer service skills, which I believe are at the core of any role. It’s important to recognise that people need to be treated with respect and given the opportunity to voice any issues they may be facing. While the challenges encountered on a logistics park differ from those in a supermarket setting, the principle of providing excellent customer care remains the same. My role requires that I have a NEBOSH or IOSH qualification, for Health and Safety, and an IWFM (Institute of Workplace and Facilities Management) Level 4 qualification.
I take great pride in ensuring the presentation of Heywood Distribution Park is at its best and providing a place that the park’s occupiers are proud of. My focus has been on identifying opportunities to further improve the park for both its occupiers and the wildlife that shares our open spaces. In terms of career highlights, I was thrilled when Indurent received a Green Apple Award for a project I initiated at Heywood, involving the planting of fruit trees, herbs, and wildflowers. It’s a source of pride knowing that, as the orchards develop, future users of the park will be able to enjoy the trees for years to come.