Logistics Stories

Jake currently holds the position of Sales Representative at Hughes Driver Training, where he manages multiple client accounts on a daily basis. A significant aspect of his role involves cultivating strong customer relationships, and he’s proud to maintain a remarkable 95% customer satisfaction rating.

The qualifications required for Jakes role as a Sales Representative typically revolve around effective communication and interpersonal skills, a solid understanding of the products or services offered, and the ability to build and maintain customer relationships.

After completing college, Jake chose not to pursue further education because he had a clear vision of entering the workforce. He had studied Business and Information Technology during college, and it became evident to him that a career in sales was his calling.

Jake learned about my current role through a close friend from school who also works at Hughes Driver Training. “Joining this company, alongside my friend, has proven to be one of the best decisions I’ve made in my career journey.”

Jakes strong work ethic drives him to set ambitious goals for himself. This determination led him to pursue a career in sales, and the family-oriented environment at Hughes Driver Training resonated with his values.

The most rewarding aspect of Jakes role at Hughes Driver Training is the ability to transform lives by helping individuals achieve their dream of becoming qualified HGV/PCV drivers. Knowing that he’s played a significant role in someone’s journey and personal growth is incredibly fulfilling.

“One of the most significant highlights in my career has been assisting a candidate who faced multiple rejections from other driving schools due to a specific disability. He enrolled with Hughes Driver Training and, with our support, passed his test for the Articulated vehicle on his first attempt. It was a truly gratifying moment in my career.”

Megan oversees the financial operations of the business. This involves handling various financial tasks, such as invoicing brokers and candidates for training, ensuring payments are received prior to the commencement of training, actively pursuing outstanding payments, reviewing and processing refunds, and managing the payment of all outstanding bills.

To be eligible for this role, Megan needed a minimum of 5 GCSE qualifications. After leaving school at 16, she discovered this role through the Indeed job site.

Megan was drawn to this position because of the company’s family-oriented nature, strong ethical values, and vision. The inclusive and supportive work environment aligned with her preferences, making it an attractive prospect. Her previous experiences and education equipped her with various skills, including effective interpersonal skills, a sense of responsibility, organisational proficiency, and the ability to plan and meet deadlines. Time management and multitasking capabilities also play a significant role within Megan’s role.

“One of the best aspects of my role is the trust placed in me to independently manage my responsibilities.”

Additionally, the respect Megan receives from her colleagues is greatly appreciated. The monthly team exercises, organised by the MDs, offer a chance to unwind and take a break from work, which serves as a thoughtful gesture and a way to express gratitude to the team.

“A significant career highlight for me has been recently when I was entrusted to lead my own team in the accounts department, with two team members reporting to me. This opportunity allowed me to exercise my leadership skills and take charge of the department’s operations.”

Leightons current position is as a Sales Representative within the sales team. On a daily basis, he engages with new individuals, offering guidance and recommendations on the most suitable course options for obtaining an HGV license and pursuing their desired career path.

Leightons role does not necessitate specific qualifications, but it does require a high level of motivation, a strong work ethic, excellent time management skills, and effective phone etiquette when interacting with customers “My interest in business processes, particularly the end-to-end journey, has been a consistent passion of mine.”

Leighton learned about this role through Michael, the current director, with whom he had been in contact during my studies. He introduced him to Carl, the managing director. After thoroughly researching their future business plans, Leighton recognized their potential to lead the market and decided to join their team.

Being part of the world of business, Leighton initially embarked on an apprenticeship in Business Development. Upon its completion, he discovered his enjoyment for sales and the fulfilment of witnessing my customers’ journeys, especially when they succeed at the end of their training.

In his current role at this family-run business, the close-knit office environment fosters a positive and collaborative atmosphere. The most satisfying aspect of Leightons role is the opportunity to interact with diverse customers, each with unique goals, and guide them through the process until they achieve their desired outcome of obtaining their HGV license.

One of Leightons significant career milestones was when he obtained his HGV license in 2019. This achievement has provided him with the chance to experience the driving aspect of the industry first-hand, allowing him to balance his office job with road activities and enjoy the peace of his own company while on the road.