Logistics Stories

As an HR Apprentice at GXO Logistics, I play a key role in supporting the HR team across a diverse range of functions while contributing to the continuous improvement of our operations. In addition to successfully achieving my Level 3 CIPD qualification, I have gained hands-on experience in several critical areas of HR. I efficiently manage and process recruitment notification forms, ensuring timely and accurate documentation. I am also responsible for preparing a variety of HR-related reports, letters, and contracts, maintaining attention to detail and compliance with organisational standards. I assist in handling colleague queries, acting as a key point of contact to provide guidance or escalate issues to the appropriate managers. My role involves fostering positive relationships and ensuring that colleagues concerns are addressed professionally and efficiently. Within my role I have streamlined processes on site and driving initiatives to support a paper-free site. By implementing more efficient systems and reducing manual paperwork, I contribute to operational sustainability and enhanced workflow efficiency. I collaborate with the recruitment team to facilitate the end-to-end hiring process, ensuring that recruitment activities align with organisational needs and are executed smoothly. I support the team in maintaining compliance with company policies and legal regulations. My role also involves generating and analysing HR reports to provide actionable insights that support decision-making.

I did not attend university as I felt I did not want the burden of the student debt for most of my life. Therefore, I knew to achieve the qualifications I wanted, I would have to do an apprenticeship as this suited my lifestyle and goals the most. GXO have supported me in my apprenticeship, and to achieve both my CIPD qualification and my Maths GCSE. I found the role of a HR Apprentice by researching for HR Apprenticeships around where I am located. I was then able to find a role via the government apprenticeships page that took me through the process of applying for the role that I am in. It was the end goal that attracted me to the position that I am in. Gaining a CIPD level 3 qualification as well as being a stone’s throw away from where I was living was a real draw. Within the vicinity that I live in there wasn’t many apprenticeships on offer and I would have had to move to London to have the opportunity that I do here. Therefore, I am very thankful for this opportunity.

The best thing in my role is definitely the people!. If we didn’t have people I would not have a role! When I am able to do something that impacts a colleague in a positive way or see how we have made a positive impact within the community that fills me with joy seeing what we have achieved when we work together! There has been many career highlights as I have been given so many opportunities within my time at GXO. If I had to name one, it would be when I was nominated by the HR Business Partner to be part of Generation Logistics vidcast!  This was something different that GXO opened the door for me to achieve.

Looking back on our career expectations, it often feels as if the advice we were given at school has no relevance to the opportunities we eventually end up pursuing – so no career is worth discounting! That’s something Jessica, a Senior Customs Process Administrator, proves in droves.

“When I was at school… if I’m being honest, I didn’t think of logistics as a career path! I applied with the basic school qualifications required, and a degree. Within a year I’ve been promoted to a Senior role, a promotion that comes with more responsibilities but more rewards too.”

Looking after customers means no two days look the same for Jessica. “I might be actioning emails, talking to customers, completing entries or problem solving – finding more efficient ways of doing a process to save time and resources.”

She manages a big account, and a team to help service it. That brings the opportunity to train others, delegate jobs and manage their development. And though Jessica took to her role from the off, she’s also built on her qualifications with training on the job.

“Since joining, I’ve had the opportunity to gain my Level 2 Customs Academy qualification, and to go on to study for Level 4. I also frequently use e-learning to expand my knowledge.”

But the best thing about her role? “I love who I work with. Even though Maersk is a large corporation, I always feel valued. It’s a warm, family-friendly feeling amongst my team.”

Kate started her journey in logistics as an intern with Kuehne+Nagel, in a division later acquired by XPO Logistics and ultimately becoming part of GXO. Her 10-week internship in the Future Talent Team during university led to a graduate placement, with four placements across two years.

After completing the scheme, Kate secured her first permanent role in the Grocery Business Unit, providing HR support for over 500 people across six recycling centres in the South-East region. She then moved into her first management role as the HR Site Lead for the Matches Fashion contract, overseeing HR, payroll, and learning and development. During this time, she supported the transition following the site’s closure, helping employees navigate change and redeployment.

Following that, Kate transitioned into the corporate HR team – her first experience in a global role and a completely new environment compared to the warehouse setting. She now serves as HR Manager and Chief of Staff to the CHRO, partnering with the CHRO and global HR leadership team on communications, functional initiatives, and governance.

“In my five years at GXO, I’ve held eight different roles. My internal mobility is testament to GXO’s commitment to developing talent from within and creating pathways for progression. Whatever role you’re in, logistics is fast‑paced and varied – and that suits me down to the ground.”

My name is Flavia and I moved to England six years ago trying to find a better and more comfortable life for myself and started with ASDA just over five years ago as a picker. I chose a career in logistics because I feel like it can give you multiple possibilities to grow and develop. Since I started working with ASDA, I have had multiple positions that helped me not just grow in my career, but also learn different things about myself that maybe another job or career would have not given me the opportunity to learn. I currently work as a Warehouse Operative and I am trained to drive a reach truck and as a First Aider. I also train new starters, am a union rep, and I am in the You Can Be programme, which gives me the chance to develop knowledge that will help me to become a Department Manager.

In terms of my next steps, given that I am in the You Can Be programme, I want to become a Department Manager. I like to take easy and steady steps, so after I become a Department Manager, I will decide what the next step will be. But if I have a look at what I have accomplished in the last few years, I can say that I will not stop on Department Manager position! At ASDA, my development has been very smmoth, as I have had the right tools and support that I needed. ASDA offers a wide range of courses that we can attend to train and develop ourselves and our career.

If you’re thinking about a career in logistics, I say go for it! It can look difficult at the beginning, especially if you have never been in contact with this type of environment, but in the end, it is totally worthy as you’ll get plenty opportunities!

I’m a Customs Supervisor at DP World, and my job is to make sure goods move across borders smoothly and legally.

In simple terms, I help shipments get from one country to another without delays. That means checking paperwork, making sure the right customs documents are completed on time, and speaking to authorities like HM Revenue and Customs (HMRC) and UK Border Force. If the paperwork isn’t right, goods can get stuck, and that can cause big problems for businesses waiting for their stock.

A big part of my job is problem-solving. Every shipment is different. Sometimes documents are missing, information is incorrect, or systems don’t work as they should. When something goes wrong, it’s up to us to fix it quickly. We often work to tight deadlines because goods need to be cleared fast to avoid delays. It can be high-pressure, but that’s what makes it interesting.

I didn’t go to university. Instead, I completed a Level 2 Customs Academy Award, which gave me the foundation I needed to work in customs. From there, I learned a lot on the job.

I found this role through an internal advert. I was already working in the business and decided to apply for the opportunity to progress.

What attracted me to the position was the challenge. Customs rules can change with very little notice, so you have to stay updated all the time. You’re also speaking to lots of different people every day — transport teams, warehouse operations, customers, and sometimes even customs offices in other countries. Everyone needs something at the same time, so you have to stay calm and organised.

In my previous role, I worked on stock reconciliation tasks, checking that systems matched up correctly. That gave me a strong understanding of how bonded goods move and how important accuracy is. That experience helped prepare me for customs, where attention to detail is everything.

The best thing about my job is seeing a difficult shipment finally clear because of the work I’ve done. It’s satisfying knowing that my knowledge helped solve the problem. I also enjoy helping younger colleagues build their confidence and skills. Customs is quite a specialised area, and once you build experience, there’s strong career potential because those skills are always in demand.

My biggest career highlight so far has been helping set up the bonded warehouse process for a brand-new site. Being trusted to support something from the beginning and see it successfully up and running was a proud moment for me.

For anyone aged 13–24 thinking about careers, customs might not be something you hear about every day – but it’s a vital part of how the world works. If you enjoy solving problems, working under pressure, and being part of something that keeps goods moving globally, it’s definitely an exciting path to explore.

My role is to oversee all warehouse operations, including inventory control, staff management, and process optimisation. Ensure compliance with safety standards, manage budgets, and drive efficiency through technology and continuous improvement. I am responsible for meeting KPIs on productivity, accuracy, and cost-effectiveness. The role of General Manager at GXO offers the opportunity to combine strategic leadership with operational excellence. I enjoy working in environments where efficiency, accuracy, and teamwork are critical to success. This role allows me to take ownership of end-to-end warehouse operations, from inventory control and resource planning to staff development and process improvement. I’m particularly motivated by the challenge of optimising workflows, implementing technology driven solutions, and driving continuous improvement to meet KPIs. Leading a team to deliver high performance while ensuring safety and compliance is something I take pride in. The chance to make a measurable impact on cost effectiveness, customer satisfaction, and overall supply chain performance is what excites me most about this role.

I found my current role through GXO’s internal careers hub. I originally joined the industry through an internship and then progressed to a contract logistics graduate scheme. I studied History & Geography (BA Joint Honours) at the University of Birmingham, graduating in 2013. What drw me to logistics was that I’ve always been fascinated by how the world connects, and geography sparked that interest, especially the way international supply chains fit together like a giant puzzle. Alongside that, I’ve always been comfortable with numbers, which gave me a solid foundation for understanding the analytical side of logistics. I’ve worked in retail and farming, which taught me adaptability and the importance of efficient operations in very different settings. I’ve always enjoyed being part of a team, much like in sports, where everyone plays their role to achieve a common goal. Those experiences showed me I thrive in fast moving, collaborative environments where every day brings a new challenge. That’s why logistics feels like the perfect fit for me.

The best part of my role is the pace and variety. No two days are the same, you’re solving problems, keeping things moving, and working with a great team. It’s busy, but that’s what makes it fun. My career highlight has been winning the UK National Managers People Award in 2021; it was a proud and humbling moment. I earned it by demonstrating drive and commitment as an Operations Manager, successfully balancing my daily responsibilities with LSS project work that delivered significant efficiencies.

Hi, I’m Ellis and I’ve just started as a Supply Chain Degree Apprentice with Asda Logistics. I’ll be starting my first placement at the Washington ADC depot.

I live in Darlington, where I attended Queen Elizabeth 6th form studying Economics, Geography and History. After college I moved onto to work in accounts receivable for almost two years before finding this opportunity at Asda, which seemed the perfect fit for me, as it allows me to gain real world supply chain experience, while providing the chance to earn a degree at the same time.

Outside of work I keep myself active playing cricket, football and some golf, as well as running to keep myself fit.

I’m a keen problem solver and would describe myself as a highly organised individual, with time management being a priority for me.

I’m excited to gain on the job experience, working on real projects that have an impact on the depots, stores and customers, while gaining insight from experienced colleagues.

Callum Evans is an apprentice mechanic at Turners of Soham, a Logistics UK member, having started with the business on 03.02.25. He works within the Turners Bulk Powders Division, where he is gaining hands-on experience in a busy and highly regulated operational environment. Since joining the company, Callum has shown a strong willingness to learn and a positive attitude toward developing his technical skills.

As part of his apprenticeship, Callum attends college alongside his day-to-day role, allowing him to combine theoretical knowledge with practical application. He is learning how to maintain the roadworthiness of the fleet, carrying out routine servicing, assisting with MOT preparation, and supporting vehicle repairs. This structured approach helps him build a solid foundation in commercial vehicle maintenance while working to industry standards.

Callum’s role within the workshop is an important part of his development, exposing him to a wide range of vehicles and maintenance tasks. With continued support from experienced colleagues and his ongoing college studies, he is steadily progressing in his apprenticeship and developing the skills required for a future career as a qualified mechanic within Turners of Soham.

Jake currently holds the position of Sales Representative at Hughes Driver Training, where he manages multiple client accounts on a daily basis. A significant aspect of his role involves cultivating strong customer relationships, and he’s proud to maintain a remarkable 95% customer satisfaction rating.

The qualifications required for Jakes role as a Sales Representative typically revolve around effective communication and interpersonal skills, a solid understanding of the products or services offered, and the ability to build and maintain customer relationships.

After completing college, Jake chose not to pursue further education because he had a clear vision of entering the workforce. He had studied Business and Information Technology during college, and it became evident to him that a career in sales was his calling.

Jake learned about my current role through a close friend from school who also works at Hughes Driver Training. “Joining this company, alongside my friend, has proven to be one of the best decisions I’ve made in my career journey.”

Jakes strong work ethic drives him to set ambitious goals for himself. This determination led him to pursue a career in sales, and the family-oriented environment at Hughes Driver Training resonated with his values.

The most rewarding aspect of Jakes role at Hughes Driver Training is the ability to transform lives by helping individuals achieve their dream of becoming qualified HGV/PCV drivers. Knowing that he’s played a significant role in someone’s journey and personal growth is incredibly fulfilling.

“One of the most significant highlights in my career has been assisting a candidate who faced multiple rejections from other driving schools due to a specific disability. He enrolled with Hughes Driver Training and, with our support, passed his test for the Articulated vehicle on his first attempt. It was a truly gratifying moment in my career.”

I am a logistics degree apprentice at Asda, rotating through various distribution centres to gain a comprehensive understanding of all operations. My role involves learning how to effectively manage colleagues, oversee projects, and explore different departments within the supply chain. Alongside my apprenticeship, I am also studying for a degree in Supply Chain Professional Practice at university, which enhances my practical experience with academic knowledge. My role requires a minimum level 4 in Maths and English and it was advertised on a job site. I was attracted to this position because logistics is an ever-growing sector that plays a crucial role in keeping businesses and economies running. It’s the backbone of every sector, ensuring that products and resources are where they need to be, when they need to be there. The idea of working in such a vital and dynamic field excites me, as logistics is behind everything we rely on daily, from food distribution to retail supply chains. Additionally, I thrive in fast-paced environments where every decision impacts efficiency and outcomes. The constant challenges and the need for problem-solving make logistics an exciting and rewarding career path for me.

During school, my problem-solving and analytical skills stood out. I have always enjoyed breaking down complex situations, identifying the most efficient solutions, and adapting to unexpected challenges. Logistics requires constant problem-solving, whether it’s optimizing supply chains, managing disruptions, or improving operational efficiency. Secondly, I have strong organisational and time-management abilities. Whether it was balancing schoolwork with extracurricular activities or managing responsibilities in previous jobs, I learned how to prioritise tasks effectively and work under pressure – essential skills in the fast-paced world of logistics and the demanding aspect of a Degree Apprenticeship.

The best thing about my role as a logistics degree apprentice is the opportunity to gain hands-on experience in a fast-paced and ever-evolving sector, while also studying the theoretical aspects of supply chain management. The rotational nature of my apprenticeship allows me to explore different departments within Asda’s distribution centres, giving me a well-rounded understanding of the entire operation. My biggest career highlight to date has been being nominated for various awards and serving as a Generational Logistics Ambassador. These recognitions have reinforced my passion for the profession and my commitment to making a meaningful impact within logistics.

I work at Asda as a Transport Planning Analyst. My day-to-day role sits right at the point where operational planning meets data and technology. I manage Quintiq master data to make sure the information feeding into our planning systems is accurate, consistent, and controlled, because good planning is only possible when the data behind it can be trusted. Alongside that, I develop Excel and VBA tools that automate repetitive workflows, speed up reporting, and reduce the risk of human error. A big part of what I do is also cross-functional support—working with planning teams and technical partners to troubleshoot issues, improve how we use our systems, and make sure processes stay resilient even when priorities change quickly.

To do this role well, I’ve needed strong skills in data management, Excel and VBA development, and a solid understanding of transport and planning operations. It’s not just about building tools or maintaining data – it’s about knowing how the operation actually runs and what planners need in real life to make good decisions under time pressure. I’ve also had to become comfortable working across multiple teams, translating technical detail into practical outcomes, and applying governance and problem-solving to keep systems reliable. When something isn’t working as it should, the job is to find the root cause, fix it properly, and put something in place so it doesn’t keep happening.

I didn’t go to university. I started out as a general warehouse colleague and worked my way towards my current position by taking opportunities as they came up and building experience across the business. I didn’t find this role through a job site or a careers fair—my progression was much more organic than that. As I moved through different roles, I found myself naturally drawn to the technical, data-driven side of operations, especially the parts that involve improving processes and solving problems. Over time, that turned into growing responsibility and a clearer alignment between what I’m good at and what the business needed, until I reached a point where stepping into a specialist role like this made sense for everyone.

What attracted me to the position was that it matched the strengths I’d developed in previous roles – attention to detail, data accuracy, and a real interest in making systems and processes work better. I liked the idea of taking ownership of technical tasks that have a direct impact on day-to-day performance, and I also enjoy being someone colleagues can rely on when they need support. For me, it’s satisfying when a change you’ve made in the background – better data discipline, a smarter tool, a clearer process – translates into smoother planning, more confident decision-making, and fewer issues for the operation.

The skills that helped me realise I was suited to logistics came mainly from early work experience rather than the classroom. I learned to be organised, reliable, and comfortable working with numbers, schedules, and practical problem-solving. As I gained experience across different functions, I became more interested in planning and coordination, and I enjoyed the structure and pace of an environment where things need to be right, on time, and resilient to change. Logistics rewards people who can keep a clear head, spot what’s not working, and make improvements that hold up under pressure – and that’s exactly the kind of work I’ve always found motivating.

The best thing about my role is solving real problems and improving processes in a way that genuinely makes work easier and more efficient for the teams who rely on these systems every day. When you automate a workflow that used to take hours, or you fix an issue that’s been creating noise in reporting, you can feel the impact immediately. It’s not change for the sake of it – it’s practical improvement that helps people do their jobs better and supports the wider operation to run more smoothly.

After attending the University of Stockholm to study teaching, but leaving to come to the UK, I joined the Europa Worldwide Group HR team as a Learning and Development (L&D) Trainer in February 2023 based at the firm’s headquarters in Dartford. My role is to deliver training across all the organisation’s divisions. My current role was recommended to me by a colleague from my previous job. I was desperate to try something new! My previous position was a little too ‘jack of all trades’ for me so I was really looking for a position that was specifically focused on L&D. The role in general was really appealing to me; it incorporated everything I wanted to be doing and it provided a new challenge, exposing me to the dynamic logistics sector. My former colleague was part of the HR Team and spotted a vacancy for a Learning and Development Trainer as part of Europa Worldwide Group and recommended I apply. Europa really encourages the team to recommend people for roles, in fact, there is an incentive scheme to support this, which worked out perfectly for me. From the moment I joined Europa, I have felt so welcomed and can’t really imagine myself anywhere else now.

Since joining Europa, I have worked on various projects including remote training for our Europa Air & Sea teams in Shanghai, Dubai and Hong Kong and the development of e-learning modules. No two days are the same for me. We work in such a fast-paced sector and company that there are constant moving parts. My role has exposed me to a completely new world, and I can see first-hand the positive changes being made within the sector. Currently I am delivering our in-house Management Training Programme which has been designed to ensure quality and consistency in management practices across the company.  This training will be delivered across our three divisions Europa Road, Europa Air & Sea and Europa Warehouse and our Group Central Services teams. Now employing over 1,400 staff globally, we have trebled our workforce over the past 10 years which means providing our teams with the necessary training to ensure future progression and growth is vital.

The 12-month programme, being rolled out across our 17 sites in the UK and Ireland, consists of one full day classroom training session per month and all learners are supported with additional content and regular 1-2-1 sessions.  Given the wide variety of different functions across the organisation (Sales, Warehousing, Transport planning, Finance, Supplier Relationship Managers to name just a few), it is really important that we understand how each team works and also what our learners’ primary challenges are.  This helps us adapt each session to best meet the learner needs. In the past two years, our Learning and Development team has increased threefold which shows Europa’s investment in the vast and diverse training needs across the business. As a company, we work to drive out complexity whilst creating inspiring workplaces with motivated and empowered employees and our training programmes are a big part of this. Each programme is unique, inspired by our company values, from ‘We give great customer service’ to ‘We build positive teams with family spirit’, our values help to shape the team we are and the success we achieve.

Learning and devlopment is important to me, personally, too! I am currently working towards my CIPD Level 3 training in Learning and Development that will support my current work and future progression. I am originally from Stockholm, Sweden, and left my degree for a gap year, which is when I came to the UK and started working in retail first, then Learning and Development. Since joining the Europa family, I have found a real passion for logistics and get a lot of fulfillment enabling the team to increase their skills. I am excited to be working towards a qualification that I feel will really support my growth within this sector.

My real standout memory from my time so far at Europa has to be the first training session I designed and delivered. Supporting mental wellbeing in the workplace has always been something that I am passionate about and so when, only four months into the role, I was given the opportunity to take ownership of creating our in-house module ‘Managing Mental Health Conversations’ it was both exciting and daunting at the same time. It was a big step so early into my role, but I delivered the training and received some brilliant feedback and felt such pride. This training programme was originally delivered to the Road and Customer Service Branch Managers and due to its success, is now fully integrated into our management training programme.

For me, now I have joined the logistics profession, I couldn’t imagine working within another sector. I find the variety, the people, the knowledge, and the enthusiasm of everyone is so powerful and motivating. I take great pride in delivering our training sessions and always feel so pleased when another cohort has passed through our programmes. In the future, I am looking forward to continuing my work towards my CIPD qualification, creating more effective, bespoke training sessions, and further developing my knowledge and skill set. I think logistics is a great sector to work in and I know it has some amazing possibilities for me as I progress within learning and development.

Faith is currently a Graduate Surveyor in the Thames Valley Asset Management Team, having previously been on rotation in the Greater London Development and Investment Team.

To become a Graduate Surveyor, Faith needed a 2:1 in any degree and found her current role through her university careers team. What drew her to SEGRO was the opportunity to work for a leading property company that is committed to investing, managing and developing best in class warehouses and her time at university helped Faith to get the job, not only because she had a degree, but because she had learnt skills such as time management, problem solving and teamwork.

Faith says the best thing about her role is the opportunities she’s offered. She has enjoyed assisting the team on the redevelopment of a SEGRO-owned industrial estate, gaining valuable experience on how to make a development viable and how to find solutions to configure the layout to the meet the needs of future occupiers.

As a Telematics Technical Support Advisor Nathan is one of the go-to people for Motia’s telematics customers. He is involved in all parts of the customer journey, from onboarding where he creates the jobs for our engineers, to posting installation where he helps train customers, troubleshoot problems, and answer questions (over email, phone and live chat) so they can get the most out of Motia’s solutions.

There were no specific qualifications required for Nathan’s role. A friend of his told him about the opportunity and encouraged him to apply. The tech appealed to Nathan due to the constant innovation.

Motia were looking for people who are good at solving problems and helping others. Nathan had previous experience in customer service and could learn everything else!  This industry is so dynamic so there is constant learning – another reason Nathan was drawn to this job.

“The best thing about my job is having a team of awesome people to work with.” Everyone on the team are all passionate about what we do and we’re always looking for ways to improve. Nathan’s also really proud of the technical know-how he’s gained since joining Motia.

“It’s refreshing to feel so involved in an employer’s journey and be a part of a team where everyone’s role is valued and respected.”

For the past four months, Fraser has been heading up the digital sales role for UK&I as well as working closely with the European Director of Digital Sales – he has grown the platform for MyCeva by 180% in his first four months, doubling quoting and booking figures month on month. He has presented to some of the largest automotive and retail customers worldwide, both in person and digitally.

Fraser has recently moved to a new role, Junior Business Development Manager for the Paris 2024 Olympics! This will involve finding and winning new business.

He needed three A-Levels or the equivalent, such as a BTEC, and then also needed Maths and English at GCSE level for his role. Fraser found it helpful having studied business and a language as well, as it’s a great talking point in interviews. He found his role through networking on LinkedIn, which allowed him to gain two weeks work experience at CEVA before he had the opportunity to speak to the Director of Sales for UK&I and introduce himself.

The two best things about his role are the respect he is given by his coworkers and the networking his role requires, not only in the company but in the whole sector. The thing he learned very quickly was that, in logistics, everyone is different; you will never find two of the exact same people as everybody has a different skill set, which is what makes the sector tick!

“It’s super important, especially in sales, to be able to bounce things off each other, as well being able to offer your area of expertise and no matter how old you are or how much experience you have. If you are confident and understand your area, in my experience, you are respected and given the same platform as everyone else to express your quality.”

To date, Fraser’s career highlight was  being given the responsibility and confidence from his co-workers to be able to present MyCeva in front of a leading global company only six months into his role.

I am a Transport Team Manager for Co-op in Thurrock, which means running the everyday operation in the transport office and managing 29 colleagues.

I started my career in logistics when I was 19, starting as a Warehouse Operative and the moving to the goods in office and bay controller. I have spent the last seven years in the transport department, starting as a support assistant dispatching jobs and debriefing drivers before completing three years in the planning and compliance team. For the last three years, I have been the transport day shift manager. As you can see, logistics has gave opportunity to progress and develop myself. In terms of training and development, my previous transport experience helped me to secure this role, and I have health and safety qualifications from IOSH.

The best thing about my role is the contact with people in a busy and dynamic department. Co-op also encourages me to develop my career and provides lots of opportunities to gain new knoweldge and have new experiences. My career highlight to date has been working with the implementation team to help train new staff for a brand new depot in Biggleswade.

Thomas is the Inventory Manager for Maersk at East Midland Gateway, we are a multi-user site, handling a large SKU range and stock holding. He oversees all contract’s stock on site, and ensure all customer requirements are met, with regards to stock integrity.

Thomas’s role didn’t require any formal qualifications, only logistics experience. He was approached on LinkedIn by Maersk’s talent team for a Startup site in his region. He was always interested in puzzle solving and have found that Logistics is just an ever-evolving set of interconnected puzzles that need solving. During his Career, Thomas has relished every time he is presented with a problem that needed a resolution.

As an Inventory Manager, Thomas loves being able to guide and support his team to better themselves, as well as support the operations to achieve their goals, to be the best logistics team we can be!

In his last role, Thomas led the team to records an increased location accuracy from 46% to 95% in the quarterly Cycle Counts across over 100k locations in the warehouse. This would be a career highlight that instantly comes to mind.

I’m Harsana Malde, Asda Logistics Services (ALS) Finance Manager at Asda, and I’ve built my career in Finance through continuous development, curiosity and a genuine passion for understanding the story behind the numbers.

I joined Asda in 2003 as a Payroll Clerk at the Lutterworth depot. Since then, I’ve progressed through various roles within the Finance department, taking on new responsibilities and broadening my experience across different areas of the business. Today, as ALS Finance Manager, I support logistics operations by providing financial insight, challenge and guidance to help the business make informed decisions.

Finance in logistics is about far more than reporting numbers. My role involves analysing performance, identifying trends, supporting budgeting and forecasting, and ensuring strong financial controls are in place. If something doesn’t look right, I naturally want to investigate it to understand the root cause and what it means for future performance. That curiosity and love of problem-solving are what have always driven me.

The role requires a professional Chartered qualification in Finance, such as CIMA or ACCA. I went to university and studied Finance and Travel & Tourism, graduating in 1997. Since then, I’ve continued learning through apprenticeships, completing a Level 3 Leadership and Management qualification and a Level 7 Accountancy/Taxation Professional apprenticeship. Completing the Level 7 programme awarded me the titles of Chartered Management Accountant (CIMA) and Chartered Global Management Accountant (CGMA), which was a proud moment in my career.

My progression hasn’t come from changing companies, it has come from growing within Asda. Over the years, I’ve supported Finance teams across multiple functions and managed different depots, including General Merchandise, Clothing, Dot Com and Chilled Food. This variety has given me a broad understanding of how logistics and retail operations connect, and how finance underpins everything.

My interest in finance started much earlier in life. My biggest role model has always been my dad. He owned a convenience shop in Kenya, and I watched it grow from a small business into a medium-sized operation. I helped him with the accounts each week, and that’s where my interest in numbers really began. Seeing how financial management could directly influence business success made a lasting impression on me.

After graduating, I worked at a Safeway retail store, which strengthened my interest in the retail sector. When the opportunity came to join Asda, I took it, and that decision shaped the rest of my career.

The best thing about my role is that retail and logistics are constantly evolving. The pace of change means my work is always challenging and varied – never repetitive. Every depot, every function and every project brings something new to learn. That continuous change pushes me to develop new skills and techniques to excel as a Finance Manager.

My biggest career highlight has been qualifying as a professional Management Accountant. It was one of the most challenging periods of my life. There were moments when I doubted whether I could complete the qualification, but perseverance paid off. Achieving my chartered status was incredibly rewarding and proved to me that with determination and resilience, you can reach your goals at any stage of your career.

My journey shows that logistics isn’t just about moving goods – it’s also about the financial insight and leadership that make those operations sustainable and successful. With curiosity, commitment and continuous learning, there are real opportunities to build a long and fulfilling career in this industry.

I work within the toyou parcel network at Asda, supporting both the existing operation and helping to shape what it becomes next.

My role is split between maintaining and improving the current system and physical processes, and designing the future of the network. On the operational side, that means ensuring processes are being followed correctly in depot, investigating issues when they arise, and identifying practical resolutions. But the more interesting part of my role is what I’d describe as supporting “ground zero” – spending time in depot and store environments, observing how things really work in practice, and identifying opportunities to improve them.

New ideas tend to come from two places: either from within our team based on experience and field observations, or from colleagues working in depots and stores who have suggestions based on their day-to-day challenges. It’s then down to us to assess whether an idea is viable, not just for one department, but for the wider business. For example, a depot might suggest a change that saves them 30 seconds per pallet, but if it adds five minutes per pallet in store, it simply isn’t workable overall.

When an idea is viable, we design and implement the new process or system. That means coordinating with multiple teams, aligning technical systems with physical operations, and ensuring the change works across depot, store and head office. The role demands technical expertise, operational understanding and adaptability. My time is divided between depot, stores, working from home and working at Asda House – each environment requiring a slightly different mindset.

There were no formal qualifications required for my role. Over 26 years with Asda, I’ve built my knowledge through experience. I started out working the grid in the warehouse after moving to Leeds and needing a job quickly.

Over the years, I’ve developed expertise across a range of systems, from user level through to subject matter expert, including Manhattan, Metapack, Cleveron, Red Prairie, Interroll, Geek+, Quadient and our in-house systems. I’m also proficient in Visual Basic for Applications and regularly write VB and macro-based tools to improve efficiency across the business.

Around 10 years ago, when the toyou proposition was being developed, my skills were needed for the new business, and I transferred across. What attracted me to the role was the fact it was brand new. Many processes and systems needed building from scratch, which gave me the opportunity to design solutions rather than simply follow existing ones. It allowed me to create what worked best for the business, not just implement someone else’s blueprint.

If I had to identify the most important skill I’ve developed, it would be empathy. I operate across depot, store and head office environments – three very different professional and social cultures. An approach that works at Asda House may not work in depot, and vice versa. The ability to adjust your tone, attitude and communication style depending on who you’re working with is incredibly valuable. Often, that adaptability is what determines whether an idea is accepted or rejected.

The best things about my role are its flexibility and variety. I can work just as effectively from home as I can in depot or at Asda House because the company has provided the tools and equipment to make that possible. And although the work is always parcel-focused, no two projects are the same. Typically, a project lasts six to nine months before being replaced by something entirely new. One period might involve improving hazmat parcel safety at depot; six months later I could be working on enabling non-standard ASCII characters in store systems so that customer names with accents or umlauts can be included in barcodes. It keeps the role fresh and eliminates any sense of routine or repetition.

In terms of career highlights, one stands out from a decade ago when Walmart wanted to consolidate warehouse systems globally. I was chosen to represent the UK and present our processes and systems. At the time, I was an hourly paid colleague sitting alongside senior managers, directors and VPs – and they listened to my opinion. That was a defining moment.

More recently, I independently designed and implemented an entirely new process, both systematic and physical, to allow the business to move from a single-carrier model to supporting multiple carriers. It took three months of intensive work and had previously been considered impossible. While parts remain under NDA, it was a significant undertaking and one I’m particularly proud of.

My journey shows that logistics isn’t just about moving parcels – it’s about designing systems, understanding people, solving complex problems and constantly evolving. With curiosity, technical skill and empathy, there are opportunities to shape how a business operates at every level.

As the Customs Compliance Operations Lead, Vivi’s role involves overseeing various aspects of customs compliance within the business. Key responsibilities include monitoring and advising the company on changes in customs regulations, actively participating in team management, and contributing to HR functions within the Customs Compliance team. She works closely with the Customs Compliance Manager to conduct one-on-one sessions, quarterly assessments, and provide continuous feedback aligned with the organisation’s values.

Ensuring that customer needs are met or exceeded within compliance controls is a priority and she strives to maintain strong business relationships with both customers and internal stakeholders. Compliance with HMRC’s (Government’s) statutory requirements, including AEO (Authorised Economic Operator) or any other customs authorisations, is a critical aspect of her role. Vivi actively supports the growth of the business and contribute to creating innovative solutions.

Vivi got current her role as the Customs Compliance Operations Lead through an internal promotion within the company. Having spent a year in the Customs Compliance department and an additional two years in the broader Customs sector, she developed a profound interest in the field: “What truly attracted me to this position was the dynamic nature of customs operations.”

Every day brings new challenges and learning opportunities, as the customs sector continually evolves and undergoes changes. This constant evolution not only helps Vivi expand her skills and knowledge but also aligns with her passion for staying abreast of sector advancements. Various experiences made Vivi realise that her skill set, including attention to detail, organisational prowess, problem-solving abilities, and adaptability, align seamlessly with the requirements of a role in logistics. The leadership aspect of the role, where she is responsible for guiding a team, has been a significant draw. Leading a team not only enhances Vivi’s leadership skills but also provides valuable experience that aligns with her career goal of progressing into a managerial position.

One of the most significant highlights of Vivi’s career has been supporting the company through the AEO (Authorized Economic Operator) renewal process. This experience proved to be both fascinating and rewarding.

Katherine is in the first year of her Supply Chain Leader Degree Apprenticeship with DHL Supply Chain. Since she joined the company in September 2023, she has been working on one of DHL Supply Chain’s retail customer contracts based at Welham Green in Hertfordshire. Katherine works on site 4 days per week, and studies from home online every Friday for her degree in Supply Chain Management with Aston University.

Katherine’s role at Welham Green is as a First Line Manager (or FLM) in the North Distribution Centre. Being an FLM, as a new apprentice involves shadowing other managers and managing different teams on different floors of the warehouse when support is needed, alongside working on a couple of projects.

“I very much fell into starting a career in the logistics industry by accident. Like many others, I struggled my way through sixth form and when I had finally finished my exams, I wanted nothing more to do with education ever again and I did not want to go to university…or so I thought. I left school and applied for a receptionist position at a small pharmaceutical company, and within a few months of being there, I was promoted to being their Logistics Assistant.” From this, Katherine learned more about supply chain and found logistics to be a career path and was genuinely really interested in following. When she secured the opportunity to do this apprenticeship with DHL Supply Chain, she went for it and hasn’t looked back.

Katherine is enjoying the learning curve and is getting to know her team, while absorbing as much information as she can. “The best part of being on DHL Supply Chain’s apprenticeship scheme is all the incredible opportunities I have had and will have to really push myself out my comfort zone – with speaking in Parliament, for example, being the epitome of exactly that.”