Company: Maersk
Role: Accounts Manager
Daniella’s current role within the company is as Account Manager for SME clients (small to medium enterprise). Her customer portfolio is made up of accounts that have been won by her colleagues in the Business Development team and my main goal is to expand our current business with the clients, whether that be increasing volume or encouraging them to use the wide variety of services Maersk has to offer. She manages the account not just from a commercial perspective—she is the main point of contact for her clients. Resolving any issues they may have, answering all queries and ultimately ensuring that their account is managed correctly resulting in seamless business.
Prior to joining Maersk, Daniella achieved an undergraduate degree in English & Hispanic studies from the University of Nottingham. She joined Maersk as an apprentice and successfully completed her L3 qualification in Business Administration. Whilst these qualifications were not required for her current position, Daniella strongly believes they aided her in gaining this role.
Daniella was attracted to shipping and logistics due to the multitude of roles and development opportunities the industry has to offer. Since joining Maersk, she has worked within the sales support team, the control team, as a customs process administrator, a customs product and sales representative and now as an account manager.
The most beneficial she has developed within logistics is adaptability; this sector is ever-changing so having the ability to adjust to unforeseen circumstances and demonstrate resilience is key. Along with the ever-changing nature of this sector comes a need for problem-solving skills and the capability to rapidly implement solutions or come up with innovative ideas.
“The best thing about my role is the people. I am extremely lucky to have a team that encourages my growth and supports me daily.”
Her role is customer facing so she can interact with several different people every day.
It was difficult for Daniella to choose just one career highlight; Maersk and the logistics sector has opened so many doors for her. She has had the opportunity to participate in global networking, visit parliament and promote the logistics sector and ultimately grow as a young woman—learning from so many incredible individuals.