Company: Marshall Fleet Solutions
Role: Senior Service Controller
As a Senior Service Controller with Marshall Fleet Solutions, Dario is responsible for many of the day-to-day operational functions of the business. This means he coordinates service work and manages how tasks are assigned. Transport refrigeration is an incredibly busy sector where there’s a lot of juggling of tasks and responsibilities, so someone must make sure that everyone is using resources as effectively as possible, whilst ensuring customer satisfaction and compliance with health and safety – that’s Dario!
Dario worked his way up to his current role because of previous positions he’d held. He did take his GCSEs, and has picked up a number of electrical, mechanical and engineering certifications and qualifications while on the job. Dario would say his main “qualification” has been his performance and the knowledge he’s built up over time.
When he started with Marshall Fleet Solutions back in June 2016, his first role was as a Fridge Engineer. By 2018, he was a lead engineer, which is as far as you can take that kind of position in terms of progression – but there are plenty of other options from there!
In Dario’s case, Marshall Fleet Solutions happened to advertise his current role. He let people know that he was interested in the role and then went to meet the team and regional business manager at Tamworth. Dario hasn’t looked back since!
Dario genuinely loves the team he works with. “They’re exceptional people, and we have a way of motivating each other to bring everything to work today. In turn, our enthusiasm translates into a happy customer base, as our customers can tell we’re fully engaged and committed to doing whatever we can for them.”
Since stepping up into his current role, Dario’s been able to meet many of the industry leaders from all over the world whom he’d only ever read or hear about beforehand. That has been a huge highlight, as he feels he’s really becoming part of the sector and getting a seat at the table.