Company: Cubo
Role: Telematics Technical Support Advisor
As a Telematics Technical Support Advisor Nathan is one of the go-to people for Cubo’s telematics customers. He is involved in all parts of the customer journey, from onboarding where he creates the jobs for our engineers, to posting installation where he helps train customers, troubleshoot problems, and answer questions (over email, phone and live chat) so they can get the most out of Cubo’s solutions.
There were no specific qualifications required for Nathan’s role. A friend of his told him about the opportunity and encouraged him to apply. The tech appealed to Nathan due to the constant innovation.
Cubo were looking for people who are good at solving problems and helping others. Nathan had previous experience in customer service and could learn everything else! This industry is so dynamic so there is constant learning – another reason Nathan was drawn to this job.
“The best thing about my job is having a team of awesome people to work with.” Everyone on the team are all passionate about what we do and we’re always looking for ways to improve. Nathan’s also really proud of the technical know-how he’s gained since joining Cubo.
“It’s refreshing to feel so involved in an employer’s journey and be a part of a team where everyone’s role is valued and respected.”