Company: Maersk
Role: Customs Compliance Operations Lead
As the Customs Compliance Operations Lead, Vivi’s role involves overseeing various aspects of customs compliance within the business. Key responsibilities include monitoring and advising the company on changes in customs regulations, actively participating in team management, and contributing to HR functions within the Customs Compliance team. She works closely with the Customs Compliance Manager to conduct one-on-one sessions, quarterly assessments, and provide continuous feedback aligned with the organisation’s values.
Ensuring that customer needs are met or exceeded within compliance controls is a priority and she strives to maintain strong business relationships with both customers and internal stakeholders. Compliance with HMRC’s (Government’s) statutory requirements, including AEO (Authorised Economic Operator) or any other customs authorisations, is a critical aspect of her role. Vivi actively supports the growth of the business and contribute to creating innovative solutions.
Vivi got current her role as the Customs Compliance Operations Lead through an internal promotion within the company. Having spent a year in the Customs Compliance department and an additional two years in the broader Customs sector, she developed a profound interest in the field: “What truly attracted me to this position was the dynamic nature of customs operations.”
Every day brings new challenges and learning opportunities, as the customs sector continually evolves and undergoes changes. This constant evolution not only helps Vivi expand her skills and knowledge but also aligns with her passion for staying abreast of sector advancements. Various experiences made Vivi realise that her skill set, including attention to detail, organisational prowess, problem-solving abilities, and adaptability, align seamlessly with the requirements of a role in logistics. The leadership aspect of the role, where she is responsible for guiding a team, has been a significant draw. Leading a team not only enhances Vivi’s leadership skills but also provides valuable experience that aligns with her career goal of progressing into a managerial position.
One of the most significant highlights of Vivi’s career has been supporting the company through the AEO (Authorized Economic Operator) renewal process. This experience proved to be both fascinating and rewarding.