Logistics Stories

As a Senior Marketing Executive at Cubo,  Niall is responsible for creating and executing marketing campaigns to drive growth and brand awareness in the fast-paced logistics industry.

Niall’s role required at least 2 years’ experience in a similar B2B marketing role as well as experience using social channels and having proficiency in tools such as WordPress to manage the company website and an understanding of activities including SEO and Analytics.  Niall also completed his undergraduate degree in Business Management at Queens University in Belfast and went on to complete a further Masters Degree at Ulster University in Digital Media Communications.

Niall was ready for a change from his previous job and was actively seeking for a new role. He came across the job advert on LinkedIn and connected with the advertising recruiter to find out more information about Cubo.

Niall was drawn to Cubo as it is a fast-growing company with a cool new brand and innovative telematics products that are helping to revolutionize the logistics industry. As a marketer, he is excited to help Cubo build brand awareness and reach new customers.

“I’m  passionate about sustainability and safety, so I’m thrilled to be working with a company that is using technology to make the logistics industry more efficient and eco-friendly.”

Marketing roles often get limited to a few specific activities but the best thing about Niall’s role is getting exposure to the whole spectrum of marketing activities. He particularly enjoys working on Case Studies with our customers to highlight how Cubo have helped to transform their fleet operations on a day-to-day basis and it is rewarding to highlight important metrics such as fuel saved, reductions in carbon emissions and hours saved from automating processes.

So far, a great accomplishment has been increasing the Cubo LinkedIn following from 396 from when Niall started in the role to 870 and counting – an increase of 120% in less than a year.

As a Telematics Technical Support Advisor Nathan is one of the go-to people for Cubo’s telematics customers. He is involved in all parts of the customer journey, from onboarding where he creates the jobs for our engineers, to posting installation where he helps train customers, troubleshoot problems, and answer questions (over email, phone and live chat) so they can get the most out of Cubo’s solutions.

There were no specific qualifications required for Nathan’s role. A friend of his told him about the opportunity and encouraged him to apply. The tech appealed to Nathan due to the constant innovation.

Cubo were looking for people who are good at solving problems and helping others. Nathan had previous experience in customer service and could learn everything else!  This industry is so dynamic so there is constant learning – another reason Nathan was drawn to this job.

“The best thing about my job is having a team of awesome people to work with.” Everyone on the team are all passionate about what we do and we’re always looking for ways to improve. Nathan’s also really proud of the technical know-how he’s gained since joining Cubo.

“It’s refreshing to feel so involved in an employer’s journey and be a part of a team where everyone’s role is valued and respected.”

Erin’s job as the Customer Experience Manager at Cubo is to ensure that experience is a positive one, so they feel valued, respected and understood. This helps Cubo build strong customer relationships and loyalty.  Erin is responsible for leading a team of people who are the first line of contact for our customers and ensures the team is trained and equipped to handle any type of issue that may arise.

The job didn’t require any specific qualifications. Cubo were looking for someone who could communicate well, a skilled problem solver who is customer centric in their thinking and empathetic, but also strategic and collaborative so they can work with all teams.  A data driven individual was also important so we could track and analyse customer feedback.

Erin was attracted to the CEM position because she is passionate about ensuring that customers have a positive experience with Cubo and has a strong track record of success in customer support, and was eager to take on a more strategic role in developing and implementing customer-centric initiatives. Erin’s skills and experience made her a strong candidate for this position.

Erin’s career highlight was becoming Customer Experience Manager after two years, despite having no previous experience or knowledge of the industry. “This showed me that my hard work and dedication were paying off, and that I was capable of achieving my goals, no matter how challenging they may seem.”

Logistics is a fast-paced and ever-changing industry, and that’s what  she loves about it! In her previous role as a Supervisor in the retail industry, Erin found the work to be repetitive and boring. But in logistics, there’s always something new to learn and new challenges to solve.

Erin believes the best thing about her role is that she is constantly learning and growing, every day is different in logistics, and that there are always new challenges to solve. Erin also gets to work with a team of talented and passionate people, which makes it even more fun.