Stakeholder Manager

Your new role

National Highways has an exciting opportunity for a Stakeholder Manager to join our Major Projects (MP) directorate, as part of the MP Customer Service and Stakeholder Division. This role will be based in the North West at either our Manchester or Warrington office, with a hybrid mix of home and office working, with potential regular travel to other sites.

The main focus of this role is to support innovative and effective engagement to promote awareness of our Major Projects and initiatives and to build and maintain reciprocal partnerships for those that use or are affected by our road networks. Working collaboratively with our whole supply chain, you will develop best practice in communications and engagement appropriate to the relevant work programme and help embed across the team and wider organisation.

What you’ll be leading on

Provide proactive advice and support to internal project teams to drive innovative and effective engagement.
Drive the development of engagement plans, public information events and public consultations
Assist with developing and maintaining reciprocal relationships with internal and strategic stakeholders.
Ensure delivery of a standardised, consistent, effective and efficient stakeholder engagement, management, plans and activities.
Provide advice, guidance and training on CRM system to ensure stakeholder information is accurately captured.
Advocate and support the effective delivery of agreed objectives and continuous improvement of engagement activity.

To be successful you’ll need

Experience of stakeholder engagement on a wide range of high complexity, high value and high-profile projects/issues.
Experience of translating stakeholder engagement into meaningful plans and actions.
Experience or knowledge of consulting with stakeholders and customers.
Evidence of effective stakeholder relationship management skills.
Experience in and efficiency with using a CRM system.
Confident in communicating with and influencing internal and external stakeholders at all levels from Director level to members of the public.

A bit about us

Major Projects is responsible for the delivery of nearly 70 projects with a total value more than £14 billion, and some of the most exciting and challenging projects in the country. National Highway’s goal is to change the industry: to make roads and their construction and maintenance safer; to be more responsive to the needs of our customers, particularly about biodiversity and carbon; and to exploit the digital agenda and drive the productivity agenda to improve delivery.

The role of Major Projects Customer Service and Stakeholder division is connecting our people with our customers, to improve the design and delivery of our major projects for the benefit of our customers and communities

Want to know more?

To request a copy of the role profile, please contact hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting reference number #5149

ABOUT US

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and blended working between base location/home
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly – offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)

And finally

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